General conditions of sale
Company: EURL CHARERAS
With a capital of €15,000.00
The head office:
CAMPING LAS PATRASSES ****
24540 VERGT OF BIRON
06 77 84 38 52
SIRET number 451 323 224 00027
VAT number FR 34 451 323 224
NAF code: 5530Z
Prefectural stop number: C24-040922-001
Article 1 – Scope of the general conditions of sale
These general conditions of sale automatically govern all sales of stays made on the site www.camping-laspatrasses.com They form an integral part of any contract concluded between the campsite and its customers.
Each customer acknowledges having read these general conditions of sale prior to any reservation of a stay, for himself and any person participating in the stay.
In accordance with the law in force, these general conditions of sale are made available to all customers for information purposes prior to the conclusion of any contract for the sale of stays. They can also be obtained by simple written request addressed to the head office of the establishment.
Article 2 – Booking conditions
2.1 Price and payment
The price of the stays is indicated in euros, VAT included. The customer’s attention is drawn to the fact that the price does not include the tourist tax (to be seen depending on the country), the cleaning option.
For camping pitch reservations: All pitches are nominative and cannot be assigned or sublet. The location only becomes effective with our agreement and after receipt of the total amount of the stay and the reservation fees.
For rental reservations: All rentals are nominative and cannot be assigned or sublet. The rental only becomes effective with our agreement and after receipt of the total amount of the stay and the booking fees.
The balance of your stay will be due one month before your arrival.
Upon your arrival, you will be asked for a certificate of multi-risk home and civil liability insurance.
Concerning hybrid or electric cars, thank you to report it the day of your arrival at the reception, a supplement of 5.00€ per night will be asked. Anyone who does not declare the recharging of their electric or hybrid vehicle on the day of their arrival will be forced to pay the amount of 5.00€/night with a coef x 2.
Minors must be accompanied and are the responsibility of their parents or legal guardians within the campsite. Camping Las Patrasses would not be held responsible for any inconvenience caused within the enclosure of the campsite by them in the absence of their parents or legal guardians. The LAS PATRASSES campsite reserves the right to refuse a family, a group with a number of people greater than the capacity of the rental or the pitch.
The aquatic area is not supervised. The pool is open from 10 a.m. to 10 p.m. and exceptionally on Wednesdays until midnight. The slides are open from 3 p.m. to 8 p.m.
The campsite reserves the right to exclude from the aquatic area all children aged 10 and under 10 if they are not accompanied by their parents or under the responsibility of an adult (persons over 18). Anyone who does not respect the hygiene and safety instructions will be denied access to the swimming pool.
Swim shorts, underpants, bermudas, thongs, burkinis are strictly prohibited at the pool. Only swimsuits and boxers are allowed. Anyone who does not respect the hygiene and safety instructions will be denied access to the swimming pool.
2.2 Modification of reservation
No reduction and no refund will be made in the event of late arrival or early departure.
Any reservation not settled in accordance with the general conditions of sale will be cancelled.
For any cancellation received more than 30 days before the start date of the stay, 0% of the deposit will be refunded.
Any cancellation less than 30 days before the date of the stay 0% of the deposit and the reservation balance will not be refunded (see chapter 2.5)
Cancellation by the LAS PATRASSES campsite: in the event that the LAS PATRASSES campsite cancels your reservation, except in cases of force majeure, an 18-month credit will be offered to you. Under no circumstances will this cancellation give rise to the payment of damages.
The legal provisions relating to the right of withdrawal in the event of distance selling provided for by the Consumer Code are not applicable to tourist services (article L.221-28 of the Consumer Code).
2.5 Cancellation insurance
We advise you to take out cancellation insurance of your choice. This contract offers you a cancellation guarantee which allows you to obtain reimbursement of the sums paid sed in the event of cancellation of your stay or early departure under certain conditions (illness, accident, etc.).
Article 3 – Course of the stay
3.1 Arrivals and Departures
Rental and camping: arrivals are from 4:00 p.m., departures are before 11:00 a.m., in the summer period for rentals, arrivals and departures are on Saturdays, Sundays and Wednesdays.
A deposit (credit card imprint) of €300.00 per accommodation will be requested on the day of your arrival. It will be refunded to you on the day of your departure, during the opening hours of the cash desk, after an inventory. The invoicing of any damage will be added to the price of the stay as well as the cleaning if you do not leave the accommodation in a state of perfect cleanliness. If you cannot be present during the inventory, the deposit (CB) will be returned to you by post or according to your request by text message.
In the event that the rental or the accommodation has not been cleaned before your departure, you will be asked for a cleaning fee of €80.00 including tax.
Any return of the key or release of the pitch after 11 a.m. will result in the invoicing of an additional night. Any extension of stay must be made at least 24 hours before the scheduled departure date.
Pets are not allowed inside the rentals.
Pets are allowed on bare pitches (tent, motorhome, caravan).
The vaccination record must be up to date, animals must be kept on a leash at all times, noise pollution that may disturb other campers will not be tolerated. If necessary, the Las Patrasses campsite could ask the owners to leave without refunding the stay. The owner must ensure the cleanliness of the site (collection of droppings, etc.).
3.5 For the duration of your stay
Our camper customers are responsible for their personal items (sunscreen, bicycle, games, etc.), the responsibility of the LAS PATRASSES campsite declines all responsibility and cannot be held liable in the event of theft, loss, etc. of your personal effects.
3.6 Rules of procedure
As required by law, you must adhere to our rules of procedure, deposited at the prefecture, posted at our reception and a copy of which will be given to you on request.
3.7 Image rights
During the duration of your stay, you could be photographed, filmed for the commercial use of our website, our commercial brochure… In case of opposition on your part, you can notify us in writing at the reception.
Article 4 – Liability
The Campsite declines all responsibility for damage suffered by the equipment of the camper-caravanner which would be of its own doing; insurance for your equipment in terms of civil liability is mandatory (FFCC, ANWB, ADAC…).